Buying hospitality supplies online in Ireland is easier than you think. How ordering on cwdh.ie, the CWDH trade account panel and quotes work.

Buying hospitality supplies online in Ireland is easier than most operators think, and it is a great deal easier than the old routine of waiting for a rep to call, chasing a price list by email and then phoning an order through on a Friday afternoon. CWDH is a Dublin-based trade supplier for hotels, restaurants, cafés, pubs and B&Bs, and the whole range, from Fine Dine porcelain and OVE cutlery to Securit menu covers and Nardi and Fermob contract furniture, is on cwdh.ie with trade pack sizes, stock information and lead times. You can order at 11pm after service, set up a trade account so your invoices and reorders live in one place, or simply tell us what you need and get a quote back. This guide explains how each route works so you can pick the one that suits your venue.

Why buy hospitality supplies online instead of through a rep?

The honest answer is that it saves you time at the moments you have least of it. A rep visit is useful when you are planning a refurbishment, but it is a slow way to replace twelve broken wine glasses or add a second set of menu covers before a busy weekend. On cwdh.ie the pack sizes, dimensions, finishes and lead times are on the product page, so the decision that used to take a phone call and a wait for a callback takes two minutes on a phone.

It also keeps your tableware consistent. Because every range is listed with its full family, you can see that the plate you bought in March is still available in October and reorder exactly the same item rather than a near match. For a venue with a dozen tables that is tidy; for a hotel with two restaurants and a function room it is the difference between a matched room and a mixed one.

Finally, buying online does not mean buying blind. Every product page has a question route, our team answers emails during the working week, and anything you are unsure about can be turned into a quote first. The site is a front door, not a wall.

How does ordering on cwdh.ie work?

The shop is organised the way a venue is: by room and by job. Start from the menu for dining and tableware, bar and coffee, service and front of house, outdoor furniture, or rooms, spa and merchandise, or go straight to a brand such as Securit, Fine Dine, Nardi or Fermob. Product pages list what is in a pack, the size and finish options, and the expected lead time. Add what you need to the basket and check out as a guest or with your account; you will receive an order confirmation straight away and dispatch details when the goods leave.

Three things make the site quicker for trade buyers than a consumer shop:

• Trade packs and sets. Porcelain, cutlery and glassware are sold in the multiples a kitchen uses, and front-of-house sets such as the Ready Table Sets equip ten tables with lamps, menu holders, bill presenters and table numbers in one line on your order.
• Published lead times. Our Delivery & Lead Times page sets out what to expect for each range, so you can plan a Christmas order or a terrace opening without guessing.
• Collection or delivery. Orders are delivered nationwide, or you can collect from our Dublin premises when you are passing.

What is the CWDH trade account panel and how do I apply?

If you order more than once or twice a year, a CWDH trade (B2B) account is the route to take. It gives your venue its own account panel on cwdh.ie where your order history, invoices and reorders sit together, which means no more searching email for last winter's invoice when the accountant asks, and no more rebuilding a basket from memory.

With a trade account you can:

• See every past order and reorder the same items in a couple of clicks, which keeps tableware matched across reorders.
• Download invoices directly from your panel for your bookkeeping or your accountant.
• Keep delivery addresses for multiple sites, useful for groups and for hotels with separate kitchen and function deliveries.
• Deal with one supplier record for porcelain, cutlery, glassware, menus, signage, furniture and branded items.

Applying is deliberately simple. Call us on +353 1 257 3871 or email info@cwdh.ie with your venue name, address and the name of the person who will be ordering, and we will set up the panel and send you the login. Existing customers who have been ordering as a guest can be moved across, with their order history, on request.

Would you rather have a quote? That is no problem either

Plenty of venues prefer a written quote before they commit, particularly for a new opening, a refurbishment or a furniture order where colours and quantities need signing off by an owner or a board. We are set up for that.

Send us your list, or simply tell us your covers and your concept, and we will come back with a quote through our quoting panel. The quote arrives as a clear document you can forward, approve or ask us to adjust, and when you are ready it converts into an order without re-keying. Alongside the quote we send the relevant catalogue, for example the Fine Dine catalogue for tableware, buffet and bar equipment, or the Nardi and Fermob brochures for outdoor furniture, so you can browse the full range while you decide.

For bigger projects we go a step further and build a complete equipment list sized to your covers, from a single café to a full hotel: porcelain and cutlery in matched families, glassware by drink, buffet and breakfast equipment, menus and signage, and terrace furniture. You review it, we quote it, and you order it in one go.

Which route suits your venue?

A café, B&B or small restaurant usually does best ordering directly on the site and setting up a trade account the first time they reorder, so that the second and third orders are quicker than the first.

A busy restaurant, pub or gastropub benefits most from the trade account panel, because breakages and top-ups are frequent and the reorder button saves a conversation every time.

A hotel, group or venue in fit-out should start with a quote. Tell us the covers, the rooms and the opening date, and we will build the list, quote it and hold your hand through lead times, particularly for Nardi and Fermob furniture, where some colours are made to order and need four to six weeks.

Whichever you choose, popular pieces can sell through quickly before Christmas and before the terrace season, so order early where you can and let us know your deadline.

Frequently asked questions

Do I need a trade account to buy on cwdh.ie? No. Anyone running a venue can order directly on the site. A trade account simply adds a panel with your order history, invoices and quick reordering.

How do I apply for a CWDH trade account? Call +353 1 257 3871 or email info@cwdh.ie with your venue name, address and the person who will be ordering. We set up the panel and send you the login.

Can I get a quote before I order? Yes. Send us your list or your covers and we will return a quote through our quoting panel together with the relevant catalogue. The quote can be adjusted and then converted into an order.

How long does delivery take? It depends on the range. Most porcelain, cutlery, glassware, buffet and bar items take up to about seven working days once available, Securit menus and displays around two weeks, and Nardi, Fermob and made-to-order branded items four to six weeks. See the Delivery & Lead Times page for detail.

Can I collect my order? Yes. Collection from our Dublin premises can be arranged when you order; otherwise we deliver nationwide.

Shop the range

• Fine dining tableware: porcelain, cutlery and glassware
• Securit sets and trade packs
• Nardi and Fermob outdoor hospitality furniture
• Buffet and catering display
• Custom branded hospitality items

Ready to set up your trade account or request a quote? Email us at info@cwdh.ie or call +353 1 257 3871.

Photo: Poster POS / Unsplash. Other images: CWDH.

 

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