At Custom Wood Designs Hospitality (CWDH.ie), we want you to be completely satisfied with your purchase. If you're not happy with an unbranded, non-custom product, you may return it subject to the conditions below.
30-Day Returns
You may return eligible products within 30 days of receiving your order.
To qualify for a refund or exchange, the item must:
Be unused and in its original condition.
Be returned in its original packaging.
Include all accessories, instructions and packaging supplied with the product.
Be accompanied by proof of purchase (order confirmation or invoice).
Non-Returnable Items
Unfortunately, we cannot accept returns for:
Custom-made products.
Personalised or engraved items.
Branded products made specifically for your business.
Products manufactured or modified to your specifications.
Items that have been used, damaged, assembled, or altered after delivery (unless the fault is due to a manufacturing defect).
How to Return an Item
Before returning any product, please contact our customer service team at:
We'll provide return instructions and the correct return address. Returns sent without prior authorisation may be refused.
Unless the product is faulty or supplied incorrectly, the customer is responsible for return shipping costs. We recommend using a tracked delivery service, as we cannot accept responsibility for items lost during return transit.
Inspection & Refunds
Once your return has been received, it will be inspected to ensure it meets our return conditions.
If approved:
Your refund will be processed to your original payment method.
Please allow 5–10 working days for the refund to appear, depending on your bank or card provider.
Original delivery charges are non-refundable unless the return is due to our error or a faulty product.
Damaged, Faulty or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is:
Damaged in transit,
Faulty,
Defective, or
Incorrect,
please notify us within 48 hours of delivery by emailing info@customwooddesigns.ie with photographs of the issue.
We will investigate the problem promptly and arrange a replacement, repair, or refund where appropriate.
Commercial Orders
As CWDH.ie supplies hospitality and commercial customers, some products are ordered specifically from our manufacturers for each customer. Where this applies, returns may not be possible unless the goods are faulty or supplied incorrectly. If you are unsure whether a product is returnable, please contact us before placing your order.
Contact Us
If you have any questions regarding our Returns & Refund Policy, please contact us:
Custom Wood Designs Hospitality
📧 info@customwooddesigns.ie
